Sales Trainer
Required Qualifications
- Bachelor’s degree in marketing, digital media, communications, or other related fields
- Minimum 1 year working experience in digital marketing is required
- Experience creating content plans and calendars for social media and write content for other various digital/online channels
- Ability to edit and proofread clear, concise, and engaging marketing-related copies
- Experience with Facebook Business Suite, MailChimp, WordPress, HubSpot, and other content management systems
- Excellent written and verbal English communication and critical thinking skills with high attention to detail
- Ability to multi-task and prioritize to meet tight deadlines
- Strong organizational skills with high attention to details and natural ability to take initiative
- The ability to work independently in ambiguous and changing environments, along with great listening and partnering skills
- Skilled in MS Office Word, Excel, PowerPoint
Responsibilities/Qualifications
Essential
- At least 2 to 3 years’ sales and customer service experience in a call centre environment is required
- Minimum of one-year supervisory and/or training experience or equivalent Required
- Employee development
- Ability to train, present, facilitate for learning development
- Coaching, mentoring and skills development activities
- Developing Strong Teams
- Foster supported, conducive and good working relationships with individual team members and as a whole
- Organize team engagement activities (team building activities, huddles, focus-group discussion, team meetings)
- Time and Personal Management
- Prioritize workstream and deliverables based on objective, urgency and impact
- Demonstrate sound decision making in situations that require immediate action or flexibility from usual
- Delivery of Tasks
- Complete reports and tracking for record-keeping and data gathering
Desired
- Instructional Design
- Experience and or competence in processing learning needs to Learning Materials
- Ability to identify root-cause of learning gap and recommend learning initiatives
- Utilize instructional design tools (Adobe Animate, Adobe Captivate, Articulate 360, Audacity, Vyond and others)
- Familiarity with Learning Management Systems
Expected
- Excellent communication skills, both written and verbal
- Good technical skills in the use of Microsoft Tools (PowerPoint, Excel and others)
- Flexible and is able to quickly adapt to changing business needs and processes.
Special Requirements
- Capable of working flexible and/or longer hours when required due to business exigencies
- Excellent selling skills such as but not limited to closing ability and negotiation
- Adapt and model ideal behaviors required of leadership and aligned to company values and culture